Exchange & refund policy

We accept returns only if 1) you receive the wrong item, or 2) the item was damaged during delivery. If the item you received is not the correct order or is defective, please email contact@todayweread.com so we can arrange an exchange or refund.

Exchange policy

• Exchanges can be made within 7 business days from the date of the tax receipt.
• All exchanges will be processed and we will resend the new item within 14 business days.
• If there is inventory on hand we exchange straight away; otherwise we resend the new item within 30 business days, or you may request a refund instead.

Refund policy

Payment by credit card

• Refund requested before dispatch — refunded to the credit card within 30 business days.
• Refund requested after dispatch — refunded to the credit card within 30 days after the product is returned.

Payment by other methods

• Refunded to the customer's savings account within 30 days after the product is returned.

All payment methods

• Exchanges and refunds are accepted within 7 business days from the date of the tax receipt — the customer must provide the tax receipt to customer service on request.
• No refund after 7 business days from the date of the tax receipt.

Gift cards

Products purchased with a gift card cannot be returned — only exchanged in-store within 7 days of the original gift card purchase. Gift cards themselves are not refundable and cannot be exchanged for cash.

Event bookings

Workshop and event places can be moved to another session up to 48 hours before the start time, subject to availability. Paid places are refunded in full if we cancel an event.

Customer service

Email contact@todayweread.com · Tel. to be confirmed · 10:00am–6:00pm, every day.